Terms and Conditions

1. Identity and acceptance

Plazela (“we”, “us”, “the Controller”) is identified by the legal name, domicile, and contact email shown in the header of this document.

By registering, accessing, or using the Service in any way, you accept these Terms in full (acceptance by use — “clickwrap”). If you do not agree, you must not use the Service.

The Service is intended for individuals 18 years of age or older acting for business or professional purposes. By accepting these Terms, you represent that you are at least 18 years old and are using the Service to operate or promote a business.

2. The Service

Plazela generates landing-page websites using artificial intelligence, built from your business data: import from Google Places, your existing website, social media, delivery-platform menus, or manual entry.

Your generated site can be published on a Plazela subdomain (*.plazela.com) or on a custom domain you connect.

Generating and previewing your site is free. Publishing it requires an active subscription (“pay-to-publish”) — we currently do not offer a free publishing plan.

We may evolve, modify, or discontinue features of the Service at any time, aiming to preserve the value of what you have already published.

3. Account

You may create an account via Google OAuth, email and password, or a one-time passcode (OTP) sent to your email.

You are responsible for providing truthful information, keeping your credentials confidential, and all activity that occurs under your account.

You must notify us immediately of any unauthorized use of your account at the contact email shown above.

4. Subscription, renewal, and cancellation

Prices are shown in US dollars (USD) with regional Adaptive Pricing; the equivalent amount in your local currency may vary based on the exchange rate at the time of billing.

Payments are processed by Stripe, Inc. We never store your card data.

Subscriptions renew automatically for successive periods until you cancel. You may cancel at any time from the billing portal (self-service); cancellation takes effect at the end of the period already paid for — you keep access until that date.

We may change prices with at least 30 days' notice; the change takes effect on your next billing cycle.

If you are a Mexican resident and provide tax information, we issue the corresponding CFDI (Mexican tax invoice, per SAT — Servicio de Administración Tributaria — requirements) based on the information you provide.

If a payment fails or your subscription lapses without renewal, your site is unpublished, but your content is not deleted (“never-delete” policy: your content remains available if you reactivate the subscription).

5. Refunds

Payments are non-refundable, except where required by applicable law. We may, at our sole discretion, issue a courtesy refund in exceptional cases.

No refunds or prorated credits are given for mid-period cancellations.

6. User content

You retain ownership of all content you upload or import to Plazela (text, images, business data, etc.).

By uploading or importing content, you grant us a worldwide, non-exclusive, royalty-free license, limited to what is necessary to operate the Service: to store, process (including with artificial intelligence), reproduce, and serve that content on your site and through our content delivery network (CDN).

You represent and warrant that you hold the rights necessary for all content you upload or import.

When you publish your site, we freeze a snapshot of the content as it stands at that moment; later unpublished edits do not affect the published snapshot until you publish again.

7. AI-generated content

Output generated by Plazela's artificial intelligence (text, structure, and design of your site) belongs to you to the maximum extent permitted by applicable law.

You review and approve your site before publishing it. It is your responsibility to verify that generated content is accurate, appropriate, and current.

We do not warrant that generated content is accurate, error-free, or unique: similar or comparable output may be generated for other users from comparable business data.

You are responsible for the accuracy and legality of industry-specific claims that appear on your site, including pricing, health-related claims, or any other regulated subject matter.

8. Third-party imported data

When you instruct us to import third-party content — Google reviews (including the reviewer's name), delivery-platform menus, or content from your own website — we do so on your instruction.

You are responsible for having the right to use that content and for complying with the terms of service of those third-party platforms.

If the rights holder of imported content requests its removal, we will remove it from your site.

9. Acceptable Use Policy (AUP)

You may not use Plazela for: unlawful content; fraud, phishing, or impersonation; infringement of third-party intellectual property; malware distribution; child sexual abuse material (CSAM); incitement to hatred or violence; sale of regulated goods or services without proper licensing (pharmaceuticals, weapons, gambling); spam; scraping or reverse-engineering the platform; unauthorized resale of the Service; circumventing your plan's limits; or deliberately overloading our infrastructure.

You also may not use the Service, or content generated by its AI, to build datasets or AI models that compete with Plazela.

Upon a violation of this policy, we may remove content, unpublish your site, or terminate your account, at our discretion and without a refund.

10. Published sites and their visitors

You are solely responsible to the people who visit or contact you through your published site: for the accuracy of your business information, and for your own legal obligations — including privacy and consumer-protection obligations — regarding any data you collect from your own visitors or customers.

Plazela acts as the technology infrastructure provider; we are not party to the commercial relationship between you and your customers.

11. Notice and takedown / DMCA

If you believe content published through Plazela infringes your rights, you may report it to the contact email shown above.

We will remove or unpublish content when a report is credible.

For copyright holders under United States jurisdiction, we follow the notice-and-takedown process of the Digital Millennium Copyright Act (DMCA), including a designated agent registered with the U.S. Copyright Office and a counter-notice procedure.

Accounts with repeat infringements will be terminated.

12. Subdomains and domains

Subdomains under plazela.com are owned by Plazela and assigned to your account on a revocable basis; they do not grant you trademark rights in the assigned name.

We may reassign or withdraw a subdomain that infringes third-party trademarks or this Acceptable Use Policy.

Custom domains you connect to your site remain your property; their renewal and maintenance are your responsibility.

13. Platform intellectual property

The software, templates, section registry system, design, and trademarks of Plazela are owned by us or our licensors.

We grant you a limited, revocable, non-transferable license to use the platform while your subscription is active.

Any feedback you provide about the Service may be used by us freely, without any obligation of compensation.

14. Suspension and termination

We may suspend or terminate your account for: breach of these Terms, non-payment, legal risk to Plazela or third parties, or a competent authority's requirement.

Termination results in the unpublishing of your sites. Your data remains recoverable for 90 days after termination; after that period, it becomes eligible for permanent deletion.

The intellectual property, limitation of liability, indemnification, and governing law clauses survive termination of these Terms.

15. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, except where applicable law does not permit their exclusion.

We do not guarantee any specific service level (SLA) or commercial outcomes from using the Service, such as more customers, leads, or better search-engine rankings.

Features marked as beta or experimental are offered without the warranties applicable to the rest of the Service.

16. Limitation of liability

To the maximum extent permitted by applicable law, Plazela will not be liable for indirect, incidental, special, or consequential damages, or loss of profits or data arising from use of the Service.

Our total liability to you, for any cause related to the Service, is limited to the amount you paid to Plazela in the 12 months preceding the event giving rise to the claim.

Nothing in this section limits liability that applicable law prohibits limiting, including cases of willful misconduct or bad faith.

17. Indemnification

You agree to indemnify and hold Plazela harmless from third-party claims arising from: your content, your published site, your use of the Service, or your breach of these Terms.

18. Changes

We may modify these Terms at any time. Material changes will be notified at least 15 days in advance, by email or via a notice in the dashboard.

Continued use of the Service after a change takes effect constitutes your acceptance of it.

The current version and date of this document are always visible on this page.

19. Governing law and jurisdiction

These Terms are governed by the federal laws of the United Mexican States.

For any dispute, you and Plazela submit to the competent courts of the Controller's domicile shown in the header of this document, expressly waiving any other venue that might otherwise apply based on your present or future domicile.

This section does not limit non-waivable rights granted to consumers by law — including Mexico's Federal Consumer Protection Law (enforced by PROFECO, the Procuraduría Federal del Consumidor) — nor any mandatory consumer-protection rules of your country of residence, where applicable.

These Terms contain no arbitration clause: any dispute is resolved before the courts indicated above.

20. Miscellaneous

These Terms, together with the Privacy Notice, constitute the entire agreement between you and Plazela regarding the Service.

Plazela may assign these Terms to a successor of its business (for example, in a merger or acquisition). You may not assign your rights or obligations under these Terms without our prior written consent.

Neither party is liable for failures caused by circumstances beyond its reasonable control (force majeure).

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.

Failure to enforce a provision does not waive our right to enforce it later.

We will send notices to the email address associated with your account.

In the event of any discrepancy between language versions of this document, the Spanish-language version governs.

For questions about these Terms, contact us at the email address shown in the header of this document.